Shipping & Return Policy
Read our policies and warranty information!
Before you place your order with Top Kitchens, make sure you are fully
aware of the policies we have in place concerning shipping, returns, and
warranty coverage. We are a
Miami kitchen cabinets and granite company that has been serving customer for a decade. We are happy to answer
any questions you have about our products and shipments.
We will charge a 15% restocking fee for any item returned and / or cancelled
with no open condition. We will charge a 30% restocking fee for any opened
box. There are no returns for assembled cabinets and / or for items returned
14 days or more after purchase. We also reserve the right to refuse any
returned product after careful inspection.
Truck shipping orders
We will not allow a return after the buyer has already confirmed that the
item is in acceptable condition. The consignee needs to carefully check
the shipment condition before accepting the item. Because all our shipments
include insurance for damage during transportation, you need to let the
driver know as soon as you discover any broken surfaces. You will need
to have the driver sign the paper with the condition description.
You can file a claim with the shipping company and obtain payment for your
damaged items. When drivers pick up shipments from us, they do not accept
any broken boxes, and all surfaces must be free of breaks or scratches.
This means that any damage you find to your boxes upon delivery occurred
Tops Kitchen Cabinets Warranty
The warranty runs for one year from the date of purchase and/or from the
date of the cabinet installation completion for the original purchaser
(for residential applications only). The warranty is expressly limited
to repair of replacement of the defective part at the discretion of Tops
Kitchen and does not include any labor for removal or replacement. This
warranty does not extend to defects caused by improper handling, storage,
installation, and assembly, except installation and assembly performed
by us. The warranty does not include any damage caused by disassembly,
international damage, product modifications, exposure to the elements
including humidity, which may result in warping or splitting, accidental
misuse, abuse, or negligence, Acts of God, Acts of War, flooding , or fire.
Natural woods may vary in texture, color, and wood grain and exhibit subtle
changes as they age. For example, wood joints may eventually have visible
cracking around the joint area, and cabinet colors may darken or lighten
over time. Sunlight, smoke, moisture, and household cleaners are not recommended
for use on our type of product and/or merchandise. Other environmental
conditions may cause all natural materials to vary from their original
color and/or to warp, split, or crack. These variations are considered
to be the nature of the material in relation to their environmental exposure
and are not covered under this warranty.
If you have any questions about our shipping, return policy, or warranty,
give us a call at (305) 392-9938!